BackAll positions

ENGINEER
hot

Support Engineer

MIDDLE

terminal_lineCompany overview:

Founded in 2004, Diatom Enterprises is a web design and development company that combines strategic thinking with a passion for technology to advance our client’s purpose. We bring together a diverse team of creative and technical professionals who partner with our clients to create their digital strategies. It’s our people-first approach that drives us to win awards, work with prestigious clients, and break ground with exciting technology.

For this project, we are looking for a Support Engineer to join our team.

terminal_lineProject description:

  • Support client systems that run on Unix/Linux (RHEL/CentOS);
  • Be responsible for addressing defects, and issues, and managing and monitoring client solutions.

terminal_lineResponsibilities:

  • Troubleshooting and resolving technical issues;
  • Management and monitoring of production systems;
  • Working directly with client technical contacts;
  • Working closely with product development to escalate defects or issues;
  • Participation in an on-call rotation to support clients 24×7 with critical issues.

terminal_lineRequirements:

  • Solid experience with Unix/Linux (RHEL/CentOS) systems, including scripting;
  • Understanding Linux HA and load balancing solutions;
  • Experience in production system monitoring/management, ex. Elastic stack, Ansible;
  • Great decision making and problem-solving abilities;
  • Excellent communication and team working skills;
  • An effective and practical approach;
  • Good documentation and reporting skills;
  • A degree in Computer Science or related discipline from a recognized 3rd level educational institution;
  • Good command of the English language;
  • Minimum 3 years of experience working in a similar role;
  • Willingness to be in an on-call rotation to support clients 24×7 with critical issues.

terminal_lineWe offer:

  • 100% remote or on-site full-time position;
  • Competitive compensation;
  • Great team.

Diatom is proud to be an equal opportunity employer. We are committed to building a team that represents and respects diverse backgrounds, perspectives, and skillsets. All qualified candidates that share Diatom’s core values are strongly encouraged to apply.

    To apply to this position,
    Please send your CV to job@diatomenterprises.com.
    We will contact the suitable candidates and invite them for an interview.
    Thank you!