Support Engineer
Company overview:
Founded in 2004, Diatom Enterprises is a web design and development company that combines strategic thinking with a passion for technology to advance our client’s purpose. We bring together a diverse team of creative and technical professionals who partner with our clients to create their digital strategies. It’s our people-first approach that drives us to win awards, work with prestigious clients, and break ground with exciting technology.
For this project, we are looking for a Support Engineer to join our team.
Project description:
- Support client systems that run on Unix/Linux (RHEL/CentOS);
- Be responsible for addressing defects, and issues, and managing and monitoring client solutions.
Responsibilities:
- Troubleshooting and resolving technical issues;
- Management and monitoring of production systems;
- Working directly with client technical contacts;
- Working closely with product development to escalate defects or issues;
- Participation in an on-call rotation to support clients 24×7 with critical issues.
Requirements:
- Solid experience with Unix/Linux (RHEL/CentOS) systems, including scripting;
- Understanding Linux HA and load balancing solutions;
- Experience in production system monitoring/management, ex. Elastic stack, Ansible;
- Great decision making and problem-solving abilities;
- Excellent communication and team working skills;
- An effective and practical approach;
- Good documentation and reporting skills;
- A degree in Computer Science or related discipline from a recognized 3rd level educational institution;
- Good command of the English language;
- Minimum 3 years of experience working in a similar role;
- Willingness to be in an on-call rotation to support clients 24×7 with critical issues.
We offer:
- 100% remote or on-site full-time position;
- Competitive compensation;
- Great team.
Diatom is proud to be an equal opportunity employer. We are committed to building a team that represents and respects diverse backgrounds, perspectives, and skillsets. All qualified candidates that share Diatom’s core values are strongly encouraged to apply.